Welcome to SkulptAI Support. We're here to help you get the most out of your AI-powered skincare experience.
Have questions, feedback, or need assistance? Reach out to our support team.
Email: [email protected]
We typically respond within 24-48 hours.
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How does SkulptAI analyze my skin?
SkulptAI uses advanced AI technology combined with 3D facial scanning to analyze your skin. We evaluate 20+ clinical metrics including hydration, texture, wrinkles, volume, and pigmentation to provide personalized recommendations.
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Is my data safe?
Absolutely. We use a privacy-first approach. Your personal information is stripped before any AI processing. Facial images are processed locally and never shared with third parties. We are fully GDPR compliant.
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How do I delete my account?
Go to Settings, then Account, then Delete Account. All your data will be permanently removed from our servers within 30 days.
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What is included in the free version?
Free users receive one comprehensive 3D skin and aesthetic analysis. Premium unlocks unlimited scans, advanced wrinkle tracking, volume analysis, and personalized routines.
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📅 How often should I scan my skin?
We recommend scanning once every 1-2 weeks to track progress effectively. Your skincare routine will automatically adjust based on your latest results.
📷 Why does the app need camera access?
Camera access is required to capture images for skin analysis. Images are processed securely and are not stored on external servers.